01 / 06 · PAUSE
Make room before responding.
Notice the urge to explain or defend. Take a breath so the concern can be heard.
IN THIS MOMENT
“Thank you for saying that. I want to understand what has been happening.”
BRITER in motion
Pause before the next move.
The Feedback Loop helps a leader respond to what is happening without treating the first reaction as the whole story. Follow one moment through six steps. After acting, notice what changed and return to Pause with new information.
THE MOMENT
A team member says, “We keep raising this concern, but nothing changes.”
Feedback + Correction · If You See It, Share It
Flip through the material below after watching the video.
1 / 1